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do you know error no. Error ID: 2ed3c308-6877-4cc2-801e-86dab4306dbd?

Hi,

anyone who knows about this error?

Error ID: 2ed3c308-6877-4cc2-801e-86dab4306dbd

after installing FNMS2019R2, this error was popup when I try to first run http://fnms url/suite.

Regards,

gotqcop.

(1) Solution
jevans
By Level 7 Flexeran
Level 7 Flexeran

Hi Gotqcop, I hope you're well,

This appears to be a WebUI error, judging by format.
You're noting this in a red bar in the UI when you try to open /suite, something like 'An error has occurred on this page', correct?

I'd recommend investigating your FNMS instance's WebUI.log, found below:
"\ProgramData\Flexera Software\Compliance\Logging\WebUI\"

You should note a full error relating to this error code in the webui.log for a date where this issue has occurred.

I hope that helps!

Kind regards and thanks,
Jack

View solution in original post

(1) Reply
jevans
By Level 7 Flexeran
Level 7 Flexeran

Hi Gotqcop, I hope you're well,

This appears to be a WebUI error, judging by format.
You're noting this in a red bar in the UI when you try to open /suite, something like 'An error has occurred on this page', correct?

I'd recommend investigating your FNMS instance's WebUI.log, found below:
"\ProgramData\Flexera Software\Compliance\Logging\WebUI\"

You should note a full error relating to this error code in the webui.log for a date where this issue has occurred.

I hope that helps!

Kind regards and thanks,
Jack