ServiceNow Additional questions

[iammanzi]

Good day 

I have a few questions around the ServiceNow intergration with FNMS?

1. Can FNMS send license usage details to ServiceNow?
2. Can FNMS detect DEV/UAT/PROD environments of assets so that a change model can be calculated in FNMS?
3. Can FNMS integrate with ServiceNow CMDB? If so, how can we go about this type of integration?

regards

Manish

[dennis_reinhardt]

Hi @iammanzi 

1) The default the following data types can be exported by FNMS to ServiceNow - Hardware inventory, installed applications, and contacts. The information about license usage detals is not part of the default FNMS to ServiceNow Export and would have to be processed in ServiceNow via an additional export from FNMS to ServiceNow and corresponding transform maps.

• create a SQL view or export a file with the necessary information
•  import the data with the help of a ServiceNow MID server
• process the data with the help of internal ServiceNow tools (e.g. Import set, transform map)

2) FNMS inventories can be marked with the corresponding device roles (Production, Test, Training, ...). The tagging can be done manually or via a business adapter that obtains this information from an appropriate source (e.g. ServiceNow). The information about the DeviceRole is not part of the default FNMS to ServiceNow Export and would have to be processed in ServiceNow via an additional export and corresponding transform maps

3) More details about the FNMS ServiceNow connector are available at the HelpNet Document "Inventory Adapters and Connector reference" page 317

https://helpnet.flexerasoftware.com/FlexNetManagerSuite2019R2/EN/WebHelp/PDF%20Documents/On-Prem/FNMSInvAdaptersAndConnectorsReference.pdf

Best,

Dennis

[AamerSharif]

No FNMS does send license usage details to ServiceNow.
Every inventoried device is reported as production, FNMS does provide the option to device Role e.g Dev, test etc
Existing FNMS ServiceNow adapter exports Assets data from ServiceNow and import into FNMS through inventory beacon using Asset business adapter shipped part the FNMS-ServiceNow adapter. Please check tier one inventory adapter pdf for more details.
HTH
Aamer