Hi everyone,
I want to kindly request your support for the following Microsoft topics:
At the beginning of this week we have been at a customer and created some licenses. Doing this we found some questions which we could not answer on our own and would love to have your help with that.
Thank you for your help in advance.
May 27, 2019 03:34 AM
Hi @daniela_vru ,
1. If you are finding that our SKU library or other content has errors or missing applications, please submit a support case. Our Content team works hard to keep everything up to date but sometimes items can be missed.
Typically for Microsoft, from what I understand, suites need to be installed on the same device - suite components can't be split across devices.
2. For that use case, rather than the license inheriting SA end dates from the contract, I might just have the SA driven by the maintenance expiration dates. A single license can handle multiple SA end dates so long as everything else remains the same (covered products, use rights, etc.). If some of the licenses come off SA, the POs are visible in the license so that they can be moved to a license without SA.
3. I would actually make a fake PO for the base license quantity so then SA could be processed "as normal".
4. If at all possible, use a baseline that's more recent than the metric changes so that Microsoft handles the conversion natively.
5. Baseline is probably the way to go here as well instead of original purchase history.
Have you read the SLO Practice Guide and Microsoft Practice Guide, in the Learning Center? I think they will help here.
May 28, 2019 10:30 PM