MacOS Agent Install Error - OpenSSL error 0xFC14: unable to get local issuer certificate

[harryanesi_W]

Hi,

I am getting below error message on the Installation.log for a MacOS install. Any suggestions on resolution. Most other posts refer to Linux/Unix with similar issues but not specific to a MacOS.

[Tue Sep 3 14:38:05 2024 (G, 1)] {82236} Base URL “https://beacon/ManageSoftDL/” will be used
[Tue Sep 3 14:38:05 2024 (N, 0)] {82236} Downloading “https://beacon/ManageSoftDL/Policies/Merged/_domain/Machine/NZ-J3W21F703Y-MAC.npl?machinename=NZ-J3W21F703Y-MAC&ipaddress=x.x.x.x” to “/var/tmp/NDL167860154.npl”
[Tue Sep 3 14:38:05 2024 (G, 0)] {82236} Download failure: OpenSSL error 0xFC14: unable to get local issuer certificate
[Tue Sep 3 14:38:05 2024 (N, 0)] {82236} Download FAILED for “https://beacon/ManageSoftDL/Policies/Merged/_domain/Machine/NZ-J3W21F703Y-MAC.npl?machinename=NZ-J3W21F703Y-MAC&ipaddress=x.x.x.x”
[Tue Sep 3 14:38:05 2024 (N, 0)] {82236} Downloading “https://beacon/ManageSoftDL/Policies/Merged/_domain/Machine/NZ-J3W21F703Y-MAC.npl?machinename=NZ-J3W21F703Y-MAC&ipaddress=x.x.x.x” to “/var/tmp/NDL167860154.npl”

Appreciate any advise...  Cheers H

[mfeinman]

It's likely the same as Linux - the root CA needs to be on the Mac in one of the locations specified here:  https://docs.flexera.com/FlexNetManagerSuite2022R1/EN/GatherFNInv/index.html#SysRef/FlexNetInventoryAgent/topics/FA3-CACertificateFormat.html.

--Mark