The FNMS to ServiceNow integration/data feed is working perfectly, but the ServiceNow to FNMS integration is stuck at the "Data Collection" phase of the Export Run. The file itself on the beacon gets created by the Mid Server but nothing gets populated nor does the phase of the Export Run ever change; the status stays at Data Collection and the counter stays at 0.
I validated that the database view in ServiceNow for x_fls_flexera_fnms_asset has data.
This was installed from the ServiceNow Store, not from an update set.
Any insight is greatly appreciated!
May 20, 2019 03:59 PM - edited May 20, 2019 04:00 PM
I've seen this exact same issue before, can I validate, did you update the Integration recently? Did you have the XML version of the adapter and changed it to the APP from the Store?
Jun 25, 2019 06:01 AM
Jun 25, 2019 09:02 AM