First Logon to FNMS

[captkras]

Just finished the install, and config, but when I goto http://<appServer>/Suite

I get the following.

Server Error

401 - Unauthorized: Access is denied due to invalid credentials. You do not have permission to view this directory or page using the credentials that you supplied.

[kclausen]

1) Did you import the FlexNet Manager License Key?

2) Are you logging in as the Service Account?  During the initial installation, only the Service Account has access to FlexNet Manager.  You must log in as the Service Account and then create additional accounts with access to FlexNet Manager.

[captkras]

@kclausen 

Yes, license key was uploaded.

I just tried to hit the link with IE from the server, logged into the system as a service account, and got the same result.

[captkras]

I've uninstalled and deleted the Flexera directories in c:\ProgramData and c:\Program Files (x86)

I logged in as the service account, re-ran the installers, and the configuration.  And get the same results.

[Tooling42]

Have you checked the permission of the service account in the FNMS databases?
-> Membership in the db_ownerrole on alloperations databases
(compliance data, warehouse data, snapshot data, and inventory data).

Please logon the database (compliance data) with the service account and start:

SELECT TOP 1000 [ComplianceOperatorID]
,[OperatorLogin]
,[OperatorName]
,[IsEnabled]
,[CreationUser]
,[CreationDate]
,[UpdatedUser]
,[UpdatedDate]
,[GlobalOperator]
,[Interactive]
FROM [FNMSCompliance].[dbo].[ComplianceOperator]

Is your service account there?

[captkras]

Yes, both that, and the original AD account I used for the install are there.

[captkras]

Accounts show up as <NT Domain>\<Username> in the sql query.

This is an On-Prem install as well.

[Tooling42]

Ok. So the permission inside the databases should be ok and I must say:
'401 - Unauthorized: Access is denied due to invalid credentials.'
sounds like a web server message, what is the configuration for

a) IIS - authentication methods
b) Application pools (Identity)

[captkras]

What should they be?

[captkras · Accepted solution]

Just checked, and I didn't have Windows Authentication as a feature for IIS installed.

It now shows disabled for the top level, and enabled for Suite, and I am in!

This needs to be added to the documentation pre-reqs for IIS setup.

[erwinlindemann]

Hi

The prerequisite to have both 'Windows Authentication' as well as 'Basic Authentication' enabled in IIS before installing FNMS is documented in the Installing FNMS 2020 on premises document (page #88). This prerequisite actually has not changed during recent years.

It looks as if you may have re-installed IIS during your migration from FNMS 2019 R2 to FNMS 2020 R1 and did not configure all IIS Roles/Services during that process?

[captkras]

@erwinlindemann 

I see the roles on page 88.  However, IMHO that list should be on/around page 22 under the Configure .Net and IIS.  Instead of well after you do the install, and hidden under Configure the Beacon.