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After applying the 5.5.20 patch, the User Console UI is not accessible through IE/Edge browser.

There is no error message on the User Interface, but it appears as though the user was logged in for just a second and the page refreshed back again showing the same Login prompt.


This is caused by a security enhancement in 5.5.20 to store the JSESSIONID in Cookies instead.

This change will require the browser to support Cookies.


Engineering is working on a permanent solution.


1. Login via any browsers other than IE or Edge. Tested with Chrome and it works fine.


2. Using HTTPS protocol instead of HTTP.


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Last update:
‎Aug 14, 2019 03:03 PM
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