Here are steps to add new users to Case Portal -
1. Register a new Flexera Community Account.
2. Let Support know the new account's full name or email address or the username, so that Support can help to link the new account to your Company/Organization.
Alan should be able to raise Support cases via the Portal
Thank you. He is trying to submit a support ticket @ https://community.flexera.com/t5/forums/postpage/board-id/@support
He is receiving the following error.