In addition to the award-winning resources on our support website, Flexera offers maintenance plans tailored to meet your specific needs. Each maintenance plan allows any licensed user to submit unlimited support requests for the duration of your plan.
Please contact your account representative or email us for more information.
Maintenance plans for
- AdminStudio
- AppBroker/App Portal
- Columbus
- FlexNet Manager for Engineering Applications
- FlexNet Manager Suite
- FlexNet Manager Suite Cloud
- FlexNet Normalized Inventory Cloud
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- Flexera One IT Asset Management
- Flexera One IT Visibility
- Software Vulnerability Manager Cloud
- Software Vulnerability Manager On Premises
- Software Vulnerability Research
- Spider
- Wise Script Editor
- Workflow Manager
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Response times
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Case updates
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Service hours
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Silver
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16 business hour initial response for all severity levels
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N/A
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Local business hours
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Gold
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Critical: 4 hours
High: 4 hours
Medium: 8 hours
Low: 16 hours
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Critical: Daily
High: Daily
Medium: Weekly
Low: Weekly
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24x5
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Maintenance plan for
- Data Platform
- Foundation/Cloudscape
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Response times
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Case updates
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Service hours
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Silver
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16 business hour initial response for all severity levels
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N/A
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Local business hours
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Maintenance plans for
- Cloud Management Platform
- Governance
- Optima
- Self Service
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Case updates
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Service hours
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Silver
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Critical: 4 hours
High: 8 hours
Medium: 8 hours
Low: 8 hours
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N/A
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Local business hours
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Gold
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Critical: 1 hour
High: 4 hours
Medium: 4 hours
Low: 4 hours
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Critical: Daily
High: Daily
Medium: Weekly
Low: Weekly
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24x5
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Platinum
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Critical: 30 minutes*
High: 4 hours
Medium: 4 hours
Low: 4 hours
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Critical: Daily
High: Daily
Medium: Weekly
Low: Weekly
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24x7 via dedicated phone number
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*May vary by contract
