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Error when creating a support ticket

Error when creating a support ticket

caseportalerror.PNG

If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - 

Option 1: Cancel the case creation and logout/log back into the community

Option 2: Try a different browser

Option 3: Avoid toggling between communities

  • If you find you need to select a different community on the Community field of the case portal, in order to see the desired product in the Product field, please try accessing the case portal via the respective community.
  • For example, if Community = Flexera Software Community has your list of products, please access this case portal and open your case 
  • However, if Community = Flexera Community has your list of products, please access this case portal and open your case

If all options have been exhausted and you are still unable to open case, please reach out to our Flexera Technical Support team by phone

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Last update:
‎May 08, 2020 10:55 AM
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