We're starting to see a new problem that prevents someone from installing our software to the 'BOOTUPDRIVE.' This is usually the C-Drive. However, when the user tries to set the TARGETDIR to that path, they get an error about insufficient disk space. (I am not testing available disk space at this point in my script). In one case, we traced the problem to a System Reserved Partition that had a drive letter 'G' assigned to it. Removing the assignment, corrected the problem. We currently have another case where there is a SRP, but no drive letter assignment, and the user still get the disk space error. This condition seems to be tripping up InstallShield somehow. Has anyone else experienced a similar problem? Is there a way to handle this in my script? ... View more

I'm running version 22 SP1 which should support PNG files with transparency. In my InstallScript I call... SdInit(); in OnFirstUIBefore Instead of calling DialogSetInfo ( DLG_INFO_ALTIMAGE, "My.bmp;0;0;;0,0,0", TRUE ) I try to call DialogSetInfo ( DLG_INFO_ALTIMAGE_HIDPI, "My.png;200", TRUE ) Instead of my own image, which I added to Language Independent Support Files, I get the default IS image. Though probably not related, DLG_INFO_ALTIMAGE_HIDPI is not recognized by code completion, but does compile without error. Any ideas? ... View more

I've created a new dialog using the 'New Dialog...' wizard. I used the Skinnable Dialog template so it will use the same skin as the rest of the project. I've added three bitmap components, each containing a BMP file. When the dialog displays, the areas of the bitmaps that are grey are shown transparently. The bitmap component does not have a transparent flag, so I don't know why this is happening. If I look at the properties of this element in a resource editor, the transparent property is False. Any ideas? ... View more

I recently upgraded from InstallShield 12 to InstallShield 2010. The first InstallScript-based installer for our new product was built with v12. The first 'Differential Media' updater was built with v2010. The updater operates as expected. However, once the updater has been installed, trying to uninstall produces the following error. --------------------------- Unhandled Exception --------------------------- Error Number: 0x80040707 Description: DLL function call crashed: ISRT._EnableDialogCache Setup will now terminate. --------------------------- OK --------------------------- The work-around is to install the 'Full' installer built with 2010 over the v12 full installer. Then it is possible to uninstall without getting this error. Does anyone know of a way I can resolve this error somehow by making a modification to our next updater? Thank you in advance, MFM ... View more