Hi, Recently my laptop has upgrade from Win7 to Win10. So I have to reinstall all software. I try to install InstallShield 2018, but I stuck in license activation step.   Previously I enter the Serial Number, then I was able to use InstallShield. This time, I reinstall it, and I enter the Serial Number again, but it told me the license server can not connect. I try several times, and failed, then I see a option of offline activation. I try, but it show me error.   How can I re-activate this software? since I upgrade OS.   Yesterday i wrote email to sales which list in my order/license email. but today a people in order team let me open a ticket in this url: https://community.flexera.com/t5/Flexera-Software-Community/ct-p/Flexera_Software_Community. because this is a forum, so i should not show my order/licenses detail info. if someone in www.flexera.com contact me by email, i can show you my original order email(it contains a license in that email), and License.request and activation.xml when i do the offline activation process.   Thanks!   ... View more

hi, i buy a InstallShield 2018 Express Perpetual License, which is $749.00. i use InstallShield to build a java based program. my case is if the setup.exe find local Windows does not install JRE, then it will install JRE firstly. if it finds, then InstallShield will bypass the JRE isntallation and install my jars directly. previously when i use a trial InstallShield2018SP1PremierComp.exe, i test my case and successfully. then i buy a license, but now i find this JRE check process fail. it always install the JRE. when i use trial InstallShield, i can create my JRE prerequisite in "Redistributables" function. and my "JRE 64bit.prq" content is: now i input the license code, which is "Serial Number" in the order email. i find the UI has changes. i can not add new prerequisite, and when i try to edit my prerequisite by right click it, i find "Change Object Settings" menu is disable and gray. who can tell me why and how to implement my case? ... View more