Flexera Community

Oct 25, 2023

I copied an ISM file to a new one and created a new setup program that works fine, and it even updates a prior version it created. However, when it's run against an installation from the legacy ISM file, it's not upgrading it but uninstalling it. The...

Sep 30, 2022

We understand and support the update process for replacing shared files such as DLLs in the Windows folder, but for files in our INSTALLDIR, we always want to replace them. We run into problems when users modify some of those data files which end up ...

Mar 25, 2021

When the setup program runs and detects an upgrade situation, the user is prompted that an upgrade will occur. That's nice but we want to verify the user is entitled to the upgrade (in case they already returned it for a refund).We have routines that...

Mar 11, 2021

I need the setup program to have Administrator privileges to install some DLLs, however, it should only be installed for one user, not the whole machine.If I don't require administrator, everything installs in the right user location, user registry, ...

Sep 21, 2018

We have a product "MyProduct Basic" that people install.We create updates for the product and just change the version number in InstallShield, When the setup program is run, if it detects it's installed, it upgrades it. If not, it performs the full i...

Nov 02, 2023

The problem seems to be related to two new components we added to our setup program. One added a new registry and another an INI file. We added them to an existing Feature, but that seemed to cause the Update to uninstall the program and not install ...

Nov 02, 2023

We've seen this error before. Have you tried to digitally sign it with a BAT file outside of InstallShield? That'll show more details than the build text. We recently saw a problem with our URL reference to a clock (time). It then disappeared, so may...

Jun 16, 2022

What I've since discovered with this solution is that the registry branch (key) defined with a variable doesn't get removed when the program is uninstalled. It is set to uninstall the entire key. Any reason why it would be different as a variable ver...

Jun 15, 2022

I'm trying to figure out the same problem. After the "This setup will perform an upgrade..." message, if there isn't a specific event for it, is there something one can add to the OnBegin event to tell it's trying to perform an update? We need to di...

Apr 15, 2022

I encountered this too for a setup that was previously working.Not sure what "The string contains a character not in the 7 bit ASCII character set." means. The files didn't change.Started signing 218B.tmp ... Number of errors: 1 SignTool Error: ISign...

Flexera Community

User Statistics

User Activity

Upgrade is removing all instead of reinstalling

Setting Always Overwrite for our files in INSTALLDIR

For Upgrade, Need to Verify the User is Still Valid; Can't Debug

How can I require Administrator and still install for the user?

Upgrading a Product with a New Product Name Fails

Re: Upgrade is removing all instead of reinstalling

Re: Can't sign msi file (InstallShield 2023)

Re: Registry Branch Defined in Code

Re: Catch upgrade in installscript?

Re: SignTool Error