@mycfavisit wrote: Hi Scott, I just sent you an email through case #01829548 with a question about the accounts your contact and entitlement are associated with. If you would be able to reply to that email we'll continue to investigate the cause of this behavior. Thanks, Tony Looks like you've posted here as well and have received some assistance from Tony and Nick. I hope accessing the other community gave you the access to your cases. Regards, Christine ... View more