I'm not even sure why I'm wasting my time responding to your reply, but... here goes: > I couldn't get exactly what you are saying in the above, > looks like some content in the mail is blocked by your web server. No, the comments in square brackets represent information blocked by YOUR web server. I copied some of the text from the email sent to my by Flexera advising that the 2019 R3 download was available, but YOUR web server flagged the content as invalid, so I couldn't post the message. > So, can you check it is because of some settings local to your end. Check the settings on YOUR end, because it's YOUR web server that prevented me from including the content of the email. > If it is not, you can contact Flexera support with the copy of mail you have received. And there it is. I have paid maintenance fees for InstallShield for MANY years, and, although I can't say it's ever been convenient to upgrade, this most recent iteration is the WORST I have seen. Why in the world should I have to go on a seek-and-ye-shall-find mission to download an update, particularly when I receive an email that contains a link to follow to get the update? Also, why should I have to contact "Support" to be download an update? How about providing PROPER, FUNCTIONING instructions to access the update? You have FAILED in your mission. And your response is for ME to contact support. FAILED again. If the installations I deploy using InstallShield were this arcane, nobody would use or buy my products. I followed the instructions in the email, and it took me to a page which listed past licenses; the item with the most recent date was April of 2019; that's certainly doesn't appear to be a current update. How about providing a link that will take me to the update, or perhaps even to download it directly?
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Received an email that InstallShield 2019 R3 was available for download. [ Instructions removed because your web server flags them as an error ] [ You web server also blocks attempts to upload this message as containing invalid html, although none is present ] Following these instructions takes me to a page titled "Entitlement History", with the most recent entry being dated April 18, 2019. [ Instructions from email removed because your web server will not allow them to be uploaded ] Clicking on that link takes me to a page titled "Entitlement Detail", showing an expiration date of April 2019. Nowhere is a link to the update ("InstallShield 2019 R3") to be found. Not sure why you feel you have to hide these things. Where do I go from here? Thomas Wesley Erickson
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