Tsf files were successfully uploaded via a zip file: Case Number 01887277 ... View more

Cannot upload the tsf files on the "Get Support" tab, receive a "The contents of the attachment doesn't match its file type" error, is there an alternative method of getting these files to a Support person?   Thanks, Bill Beard Jr.   ... View more

Thanks again Aparashar!  Gathering the files you need as we speak. Bill Beard Jr. ... View more

Aparashar, thank you for the info, after 4 days of manually re-setting the License Manager this represents real progress!  How do I open a support ticket, please advise.   Thanks Again, Bill Beard Jr. ... View more

We are troubleshooting everything, from network connectivity, to a corrupt license file.  The last time we experienced a license manager disconnect, I captured the lmgrd.log file, and noticed this text (Highlighted in the red box).  What does this mean, and what can I do to resolve this?  Is this a FlexLM issue, or a network issue? Thanks ... View more

The version of FlexLM is the version that was bundled with the application license manager (SolidWorks 2017), we have not changed or upgraded any of the application modules, or the licensing itself, in the past three years.  SolidWorks Tech Support seemed to shift the concern to the FlexLM tools, which have been working fine for the past three years, what I actually believe the root cause may be related to network connectivity to the authentication mechanism for this application, as I am required to re-authenticate the licenses manually, once I do, FlexLM and the application's license manager work fine, for a period of time (hours), then seem to disconnect, requiring manual re-authentication once again. Would the lmgrd.log file provide a hint to network connectivity issues? ... View more

Thank you! ... View more