Try to set the InstallAnyWhere variable values correctly in "Response file", during the silent installation ... View more

This problem was due to Antivirus installed on our machines 😄 :eek: ... View more

Hi Buddy, Please check the file size of ".com.zerog.registery.xml" file under the directory where the product Un-Installer.exe resides, it should not be more than 10MB. ... View more

Hello Vaishnavi, 1. I've looked into the option for upgrade, that is under Project -> Upgrades -> Enable Upgrade Support, it was never being set to YES for our product installer. This is how our installer is being configured for upgrade case: a. We've created a custom code using JAVA, which search for any existing version of our product is present on the user machine. b. Then the code Assigns the value to the Variable which we've defined in InstallAnyWhere and will used for further processing. c. The variable acts like a Flag( like a Boolean(Yes/No) value in C/JAVA code) to our installer, then through out installation our installer will make use of that variable to perform certain tasks/actions. d. Now the same Variable which is used as a FLAG variable, am using it in Response file The above mentioned scenario is being used since last 2 years its not creating any problem during upgrade. Please let me know if you have any queries on it. 2. Yes, now am able to generate Response file with complete details about installation and its configuration, after running it in GUI mode. Thanks & Regards, ShivaPrasad. ... View more

Hello Vaishnavi, Am really thankful for monitoring and providing me valuable information on the issue, actually the variables "Product_Fresh_Install = 1" and ""Product_Upgrade=1", which I've specified were User Defined variables. And currently I've configured Response file with those variables which I've mentioned, so that user when runs the installer(Setup.exe file), it will decides weather to go for Upgrade or Fresh Install. Could you please help me in understanding and analysis the below mentioned issue: One more issue which i am facing, right from the beginning is when am trying to generate a response file using Command " Install.exe -r my.properties ", its trying to write very little information about some -files Overwrite which I've mentioned in this thread previously. I am unable to find any information about like below mentioned: #System Restrat after Installation #--------------------------------- RESTART_NEEDED=NO #Installation Mode #----------------- INSTALLER_UI=silent #Installation Folder #------------------------- USER_INSTALL_DIR=D:\\TEST #Installation Set(Typical-Default) #-------------------------- CHOSEN_INSTALL_SET=Typical #Feature List #---------------------- CHOSEN_FEATURE_LIST=Application,Help But the file (install.properties) which the " Create Un-installer action " creates has all the required information, but i will be used by Un-install.exe. Other way to generate response file is enabling option in General Settings Tab. The only thing which is making me bit confused is am i missing any Configuration or Settings which is not allowing the installer to write information to Response file. ... View more

Its actually a "Bug" in InstallAnyWhere 2013 & 2015 version, it was confirmed by Flexera Team ... View more

On further investigation on this issue, I've figured out that i forgot to include a MAJOR variable in response file to which, all the missing files are linked. Basically a installer will have Fresh & Upgrade cases, so i just need to include a User Defined variable "Product_Fresh_Install = 1" (For Fresh Install) & "Product_Upgrade=1" (For upgrade Case) in response file. Rest of the things our installer has taken care based on the inputs specified in Response file. 🙂 🙂 ... View more

Hi Vaishnavi / Rajasekhar, I wanted make a slight correction to my query, the problem is "Files not getting installed on target machine in silent mode". Apologize if I've created any kind of confusion. Further details about the issue are like 1. I have tried to generate response file using command line arguments "test.exe -r my.properties", it was generated but i can only see a very limited information as specified below(sample): It doesn't hold the any of the Settings information which user opt during installation in GUI mode. #Install #------- -fileOverwrite_C\:\\Program\ Files\\TEST\\Version\ 8\\_UnInstall_\\Uninstall.lax=Yes -fileOverwrite_C\:\\Program\ Files\\TEST\\Version\ 8\\V8_\\resource\\iawin64_x64.dll=Yes -fileOverwrite_C\:\\Program\ Files\\TEST\\Version\ 8\\V8_\\resource\\win64_32_x64.exe=Yes -fileOverwrite_C\:\\Program\ Files\\TEST\\Version\ 8\\V8_\\resource\\remove.exe=Yes -fileOverwrite_C\:\\Program\ Files\\TEST\\Version\ 8\\V 8_\\resource\\invoker.exe=Yes -fileOverwrite_C\:\\Program\ Files\\TEST\\Version\ 8\\_jetty\\servicewrapper\\wrapper_license.txt=Yes -fileOverwrite_C\:\\Program\ Files\\TEST\\Version\ 8\\_jetty\\servicewrapper\\pro\ Java\ Service.exe=Yes . 2. I've also tried to install using Response file which holds the following information and the below specified information for installer I've added it manually. #System Restrat after Installation #--------------------------------- RESTART_NEEDED=NO #Installation Mode #----------------- INSTALLER_UI=silent #Installation Folder #------------------------- USER_INSTALL_DIR=D:\\TEST #Installation Set(Typical-Default) #-------------------------- CHOSEN_INSTALL_SET=Typical #Feature List #---------------------- CHOSEN_FEATURE_LIST=Application,Help #Components #--------------------- CHOSEN_INSTALL_BUNDLE_LIST=Services,AppServices,Jetty,ManServices,Help,Uninstall_ZG-IA,VM and also few other settings information which I've mentioned in point-1, even then I've seen the same result. 😞 3. Under Installer UI Tab - > Allowable UI Modes -> GUI, Console & Silent all of them were checked. Can you please let me know like, if i am missing any basic configuration settings at InstallAnywhere End, especially for SILENT Mode. Which might be creating this problem. ... View more

Hi Rajasekhar, Thanks for quick reply, the missing files basically includes ".txt & .html" and a "folder" - which will be getting created when we run a JAVA.exe command. The following are the actions used for missing files and folders: 1. For Text files: Modify Text File - Single File Action is used mostly, New File: option is selected 2. For HTML files: Modify Text File - Single File Action is used. 3. JVM Used: JVM8 is used, bundled along with windows Installer. 4. Operating Systems: Windows_7_64bit & 32bit, RHEL6-64bit, AIX_ppc6-64bit, SOLARIS-10-64bit, HP_UX-Itanium_64bit 5. IA_version: Latest IA_2015 version. Please let me know if you need any further information. Thanks ... View more

Solution:This is actually a "bug" in InstallAnyWhere 2013 & 2015 am not sure about previous versions, the reason for the issue is ".com.zerog.registry.xml" file which is created by "Create Uninstall Action" which holds most of the installation information. The Un-installer.exe make use of same file during Un-installation process, but the Major problem is the Un-installer expects the ".com.zerog.registry.xml" to less than 10KB, if it exceeds that limit it will throw the Error. During Upgrade: If the same file already exceeded the 10KB limit, when upgrading the product then the installation just stops at 11% and doesn't go ahead in installing the components. ... View more