Summary
Firefox fails to load web pages of OperationsManager, Incident or Knowledgebase with the message "A Secure Connection Failed" (ssl_error_weak_server_ephemeral_dh_key).
Symptoms
Firefox fails to load web pages of Spider Operations Manager, Incident or Knowledgebase with the message "A Secure Connection Failed" (ssl_error_weak_server_ephemeral_dh_key).
Cause
Firefox 39 stops loading web pages which are using the Diffie-Hellman key exchange algorithm.
Resolution
Disable the security check in Firefox 39.
To disable the security check follow these steps:
- Open an empty tab in Firefox
- Enter about:config in the address bar
- Click ?I?ll be careful, I promise!?
- Search for security.ssl3.dhe
- Double click both entries to set the value to false.
- Reload the webpage you wanted to visit.
Additional Information
Products
OM4
on - edited on by
jborchers
