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License-Issue while Updateing Spider Recognition and Data Collector, we are in "Changing-Program from Spider to FNMS and are allowed to maintain Spider.

For Update it neds the License-File on the Server. Because we are in a Changing-Program from Spider to FNMS (Change-Right on Spider Ends 31.12.2021) i do not have a new License-File anymore. Spider runs but it is impossible to update Recogntion Setup and Data Collector...

Cat
(1) Solution
New Software Services License has been sent.
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(4) Replies

Hi GerdaZ,

 

I will email you to discuss your account.

 

Kind regards,

James Ellis

Like the answer, please remember to "Accept as solution". Keep the Kudo's coming!

ok, so then I can mail you a Printscreen from The Page "Lizenzinformationen" from the Spider User-Interface. 

Cat

Hi GerdaZ,

 

I have opened a Case for you and awaiting further information to the case.

Please continue communication on the Case instead of the community.

 

Kind regards,

James Ellis

Like the answer, please remember to "Accept as solution". Keep the Kudo's coming!
New Software Services License has been sent.
Like the answer, please remember to "Accept as solution". Keep the Kudo's coming!