License-Issue while Updateing Spider Recognition and Data Collector, we are in "Changing-Program from Spider to FNMS and are allowed to maintain Spider.

[GerdaZ]

For Update it neds the License-File on the Server. Because we are in a Changing-Program from Spider to FNMS (Change-Right on Spider Ends 31.12.2021) i do not have a new License-File anymore. Spider runs but it is impossible to update Recogntion Setup and Data Collector...

[james_ellis]

Hi GerdaZ,

I will email you to discuss your account.

Kind regards,

James Ellis

[GerdaZ]

ok, so then I can mail you a Printscreen from The Page "Lizenzinformationen" from the Spider User-Interface. 

[james_ellis]

Hi GerdaZ,

I have opened a Case for you and awaiting further information to the case.

Please continue communication on the Case instead of the community.

Kind regards,

James Ellis

[james_ellis · Accepted solution]

New Software Services License has been sent.