For Update it neds the License-File on the Server. Because we are in a Changing-Program from Spider to FNMS (Change-Right on Spider Ends 31.12.2021) i do not have a new License-File anymore. Spider runs but it is impossible to update Recogntion Setup and Data Collector...
‎Feb 11, 2020 05:59 AM
‎Feb 17, 2020 09:57 AM
Hi GerdaZ,
I will email you to discuss your account.
Kind regards,
James Ellis
‎Feb 11, 2020 11:57 AM
ok, so then I can mail you a Printscreen from The Page "Lizenzinformationen" from the Spider User-Interface.
‎Feb 13, 2020 01:48 AM
Hi GerdaZ,
I have opened a Case for you and awaiting further information to the case.
Please continue communication on the Case instead of the community.
Kind regards,
James Ellis
‎Feb 13, 2020 11:16 AM
‎Feb 17, 2020 09:57 AM