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How to Use Revenera Support Chat to Help with InstallShield License Activation

How to Use Revenera Support Chat to Help with InstallShield License Activation

To help our customers expedite their license activation, we've set up a Revenera Support Chat feature in the case management portal.

To initiate a chat and get assistance with your license activation:

  1. Sign into the community
  2. Navigate to Get Support -> Open New Case 
    (Don't see this option? Read Linking your Community Account to your Organization )
  3. Select the InstallShield product from the Product drop-down
  4. Click the Chat with an Expert option when it appears 

IS_SupportChat.gif

NOTE: This feature is only for license activation assistance. If you require product assistance, please open a support case.

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Can you help me activate please

Dear User,

Please contact Flexera Support on chat to get your activation issue addressed, to know how to initiate chat please follow below link:

(https://community.flexera.com/t5/InstallShield-Knowledge-Base/How-to-Use-Flexera-Support-Chat-to-Hel...)

You can also write an email to support@flexerasoftware.com along with Serial number and the above request text to get the required assistance.

Sharing  serial number on the community post is not recommended.

Regards,
Vittal

I updated AdminStudio to 2019 and was able to activate it, but I don't see the install for InstallShield or the Activation Code for it. How do I get this? 

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3 of 3
Last update:
‎May 27, 2020 09:41 PM
Updated by:
 
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