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How to Use Flexera Support Chat to Help with InstallShield License Activation

How to Use Flexera Support Chat to Help with InstallShield License Activation

To help our customers expedite their license activation, we've set up a Flexera Support Chat feature in the case management portal.

To initiate a chat and get assistance with your license activation:

  1. Sign into the community
  2. Navigate to Get Support -> Open New Case 
    (Don't see this option? Read Linking your Community Account to your Organization )
  3. Select the InstallShield product from the Product drop-down
  4. Click the Chat with an Expert option when it appears 

IS_SupportChat.gif

NOTE: This feature is only for license activation assistance. If you require product assistance, please open a support case.

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Last update:
‎Feb 07, 2020 09:55 AM
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