"The server response was signed by a certificate which is no longer valid"

[rguggisberg]

Today we started receiving this popup when starting InstallShield 2019 R3.

"The server response was signed by a certificate which is no longer valid. Would you like to temporarily trust it anyway? (Not recommended.)"

I tried deleting the tmp file in my user folder as suggested in the link below, but when I start InstallShield it just creates a new tmp file and gives me the same error.

https://community.flexera.com/t5/InstallShield-Knowledge-Base/FlexNet-Connect-Software-Manager-Error-13030-Error-13034/ta-p/4061

I see no resolutions in that post. What do I need to do?

Thanks,

Ron

[liv_hoxmark]

Same problem here, started yesterday, InstallShield 2018.

[keytechinst]

Same here! This hinders a lot of automation at our end here. What is the solution?

[Jenifer · Accepted solution]

Hi All,

There is an outage with  FlexNet Connect Service,respective team is looking into this.Please subscribe to the below event for more updates:

https://status.flexera.com/incidents/ssnwg7vmy1ln 

Update:This issue has been fixed,please verify from your end!!

Appreciate your patience,

Thanks,

Jenifer

[rguggisberg]

Thanks Jennifer.

We will wait patiently 🙂