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ronenya
Level 2

installshiled 2019 R3 - opening 2012 project result in isdev (install shield proces) crash

Faulting application name: isdev.exe, version: 25.0.0.774, time stamp: 0x5f1fcdc6
Faulting module name: isdev.exe, version: 25.0.0.774, time stamp: 0x5f1fcdc6
Exception code: 0xc000041d
Fault offset: 0x0005c18a
Faulting process id: 0xeb0
Faulting application start time: 0x01d7fa86a833c1d4
Faulting application path: C:\Program Files (x86)\InstallShield\2019\System\isdev.exe
Faulting module path: C:\Program Files (x86)\InstallShield\2019\System\isdev.exe
Report Id: 7f2186f1-12ee-4c09-9ac4-6e4b87536cdb
Faulting package full name:
Faulting package-relative application ID:

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varul
Revenera Moderator Revenera Moderator
Revenera Moderator

We understand while upgrading your old ism you are facing installshield crash,

Are you facing this issue with only specific ism file or any ism file if you upgrade its crashing? please try repair installshield if the crash is happening for all projects irrespective a project.

Did you see any error or log on project opening time on build tab window

what is the project type (BMSI, ISMSI or Installscript) the specific crashing ism.

I would suggest you to Open a case with support team and share the issue ism (if the issue is happening for only specific ism)

Please let us know if you have any questions or concerns. Thank you for your patience and cooperation.

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