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Level 2

are these two email addresses still working, and and


I am trying to reactivate my license following this post


When I am doing offline return, it's over 24 hours after I sent the request email. I haven't received the replay yet.


They were working last year when I did the reactivation.



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Hi @YS2011,


"" works  usually, some cases it may not due to some network /server issue.

In that case, you can contact Flexera support 

You can get the contact details from the following links depending on your region:

Or you can also contact via mail,

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Level 7 Flexeran
Level 7 Flexeran

If you are using InstallShield version 2014 and newer, you can process your offline request using below URL (on any machine with internet):

For older versions (2013 and older), I think should work.

You can also email to or you can call the support number and will help you activate InstallShield, regardless of a maintenance plan or your use of an End of Life version of InstallShield.

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