are these two email addresses still working, OActivations@flexerasoftware.com and firstname.lastname@example.org?
I am trying to reactivate my license following this post https://community.flexera.com/t5/InstallShield-Knowledge-Base/InstallShield-Reactivation-Error-50040/ta-p/5641
When I am doing offline return, it's over 24 hours after I sent the request email. I haven't received the replay yet.
They were working last year when I did the reactivation.
"OActivations@flexerasoftware.com" works usually, some cases it may not due to some network /server issue.
In that case, you can contact Flexera support
You can get the contact details from the following links depending on your region:
Or you can also contact via mail, email@example.com.
If you are using InstallShield version 2014 and newer, you can process your offline request using below URL (on any machine with internet):
For older versions (2013 and older), I think OActivations@flexerasoftware.com should work.
You can also email to firstname.lastname@example.org or you can call the support number and will help you activate InstallShield, regardless of a maintenance plan or your use of an End of Life version of InstallShield.