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SunnySun
Level 3
‎Sep 09, 2015 09:04 PM

Uninstall fails and rollback after uninstall of main package(Win10 apps&features)

I have an installer contains some chained msi.
It can be uninstalled correctly via ARP on Window 10 system. But if uninstall via the entry Settings-> System-> Apps & Features-> uninstall, uninstallation would fail. The installation fails and there is a rollback immediately after the installation of the main package. Only with an error code 1603 at the end if the log. Part of rollback logs below.

Anyone can help on this case? Thanks in advance!

MSI (s) (50:EC) [15:58:28:892]: Attempting to delete file C:\Windows\Installer\18e214.mst
MSI (s) (50:EC) [15:58:28:939]: Deferring clean up of packages/files, if any exist
MSI (s) (50:EC) [15:58:28:939]: Attempting to delete file C:\Windows\Installer\18e214.mst
MSI (s) (50:EC) [15:58:28:939]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (50:EC) [15:58:28:939]: MainEngineThread is returning 0
MSI (s) (50:70) [15:58:28:939]: RESTART MANAGER: Session closed.
MSI (s) (50:70) [15:58:29:848]: MSCOREE not loaded loading copy from system32
MSI (s) (50:70) [15:58:29:864]: User policy value 'DisableRollback' is 0
MSI (s) (50:70) [15:58:29:864]: Machine policy value 'DisableRollback' is 0
MSI (s) (50:70) [15:58:29:864]: Incrementing counter to disable shutdown. Counter after increment: 0
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(2) Replies
bisdakbabbles
Level 3
‎Jun 07, 2016 07:51 PM

Hoping that someone already has the answer to this problem.

I got the same logs but I didn't get the error code 1603.

Anybody knows what's causing this and how to fix this?

Thank you...
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Tim_Mayert
Level 9
‎Aug 09, 2016 10:23 AM

We are having the same issue, but from our InstallShield Chain installation. So searching around we found that the "Advanced Installer User Guide" (http://www.advancedinstaller.com/user-guide/faq-errors.html#question123) states that this issue and other uninstall issues from the Settings -> System -> Apps & Features menu are actually Windows 10 bugs..

So if this is true then is there anything that can be done about this or do we have to wait for a fix from Microsoft???
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