giatgen_cott
Flexera beginner

Uninstall does not remove some files

The unistall process does not remove some files. Most are removed.

Attached is the installer.log and the uninstaller.log files

Can you see something?

Thank you!

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12 Replies
varul
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Re: Uninstall does not remove some files

Hi giatgen_cott,

 Files which are not removing are coming from only specific component and always the same files are left behind on uninstall?

Could you please check specific component setting permanent is not set to YES. If its set to YES change it to NO and then try again,

 

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giatgen_cott
Flexera beginner

Re: Uninstall does not remove some files

it is set to no, see print screen

 

Thank you!

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varul
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Re: Uninstall does not remove some files

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giatgen_cott
Flexera beginner

Re: Uninstall does not remove some files

..and the files are linked (without the primary file, NeplanApp.exe (see print screen)

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giatgen_cott
Flexera beginner

Re: Uninstall does not remove some files

strange I have other components  which are done the same way (Remove Folder).

What do I need to specify (see print screen) for the files?

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varul
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Re: Uninstall does not remove some files

Yes you can use wild card as well as you can use the file name as well to remove it.

You already have file removal added this component and still its not removing on uninstall?

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giatgen_cott
Flexera beginner

Re: Uninstall does not remove some files

Thank you it removes the files now.

Another question: I want the cab and msi files included in the setup. With the trial version that was the case. now  with the activated version the files are separated (see attachment).

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varul
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Re: Uninstall does not remove some files

Hi,

 

 Great! Good to hear it works, 

On creating a single exe issue, you need to set the compression filed in Build tab under release should be compressed, 

Once you set it to compressed, you will get a single compressed exe file,

Please refer attached screenshot for help.

 

NOTE: If you are  using visual studio for building the project make sure you have selected proper release(which is set for compressed) in configuration manager, 

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giatgen_cott
Flexera beginner

Re: Uninstall does not remove some files

Hi 

 

Thank you, unfortunately I do not see where I can it to "Compresss". It is disabled?

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