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Commander_Groo
Level 4
‎Oct 22, 2013 09:57 AM

Socket connection error connecting to License server

I have a user that is getting this error when connecting to the InstallShield license server to get a license:

License error: No socket connection to license server manager (-7, 10015).

All other users seem to be able to connect fine.

Any ideas as to what might cause this error?

Thanks
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tjohnson1
Technical Writer
Technical Writer
‎Nov 11, 2013 03:06 PM

Is the user able to ping the license server machine? Also, please make sure that they have specified the license server port and not the web server port.
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Commander_Groo
Level 4
‎Nov 15, 2013 04:27 PM

Just to update this thread, I had to install the latest version of the license server in order to handle InstallShield 2013 SP1 connections all other users didn't have SP1 installed so it was working for them.
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