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remko_peters
Level 3

SigningHelper: error 0x80190193 while attempting to sign file

Hi When building a project we get this error, when starting the build under another user everything is working just fine. So I'm looking for user specific setting.

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varul
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi remko_peters,

   You are trying build with the same user who installed installshield or its different user, meaning if user A installed installshield and you are log in user A credentials and build the project right

The certificate are coming from certificate store? If yes, it's installed to store by the same user you logged in to build if not install the certificate with current user or installed certificate to machine instead of user so that all user will get access to the certificates

Refer below kb for importing certificate to store

https://community.flexera.com/t5/InstallShield-Knowledge-Base/How-to-add-certificates-to-the-Trusted-Root-Certification/ta-p/4118

 

Also make sure you have installed the hotfix for digital signing

Please use the following link to access a KB article for digital signing an installshield installer

https://community.flexera.com/t5/InstallShield-Knowledge-Base/Digital-Signing-Patch-for-InstallShield-2015-SP2-and-above/ta-p/121641

 

Regards,

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Hi @varul 

A user A (admin) has installed Installshield. User B has used it and was working successfully. Now User C takes over from user B.

And only this part of the build process is not working.

 

We are using the method with a pfx-file. So no personal certificate-stores.

 

Best,

Remko

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varul
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi remko_peters,

 

 Did you installed the hotfix in  your machine or not? Please check if not installed install it

Check both B and C has preqvileages like if B has administrator make sure C has a administrator access and check both user permissions.

If you still have issue please raise a support ticket.

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Where can I find this hotfix?
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varul
Revenera Moderator Revenera Moderator
Revenera Moderator

Please use the following link to access a KB article for digital signing an installshield installer

https://community.flexera.com/t5/InstallShield-Knowledge-Base/Digital-Signing-Patch-for-InstallShiel...

 

You can see the same link in my previous comments as well

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