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- Re: Redistribution
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‎Jun 05, 2008
02:44 AM
Redistribution
Hello,
does owner of maintance plan become automatic
IS2009 to download?
does owner of maintance plan become automatic
IS2009 to download?
(9) Replies
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‎Jun 05, 2008
08:40 AM
If you are on maintenance then you should be eligible for a the new version you may have to contact your sales rep to get a link to download, or contact support.
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‎Jun 05, 2008
12:14 PM
The maintenance emails are starting to roll out as I received mine.
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‎Jun 06, 2008
12:39 AM
Yes. Even i received a mail from Macrovision reg IS2009 maintenance.
Hope u would receive the mail soon, or contact macrovision sales.
Hope u would receive the mail soon, or contact macrovision sales.
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‎Jun 06, 2008
05:00 AM
Yep. I got it now.
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‎Jun 09, 2008
04:18 AM
I received the email notification last thursday but I am not able to download it. The 'Fulfill Now' link does not work for me. :confused:
When I use the 'Download Purchased Software' section at the acresso shop I can get only the maintenance plan pdf file. How can I download my copy of IS2009?
When I use the 'Download Purchased Software' section at the acresso shop I can get only the maintenance plan pdf file. How can I download my copy of IS2009?
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‎Jun 09, 2008
04:31 AM
The same to me.
I have tried to get the copy for 5 times.
I was redirected each time to
Registration - Key formular.
I have filled it out and ... nothing...
After this Acresso says "Limit of downloads excceed".
But, I have not get any copy.
I have get the trial version and after Installation register this to full version.
It crashes.
I see:
http://community.flexerasoftware.com/showthread.php?t=181434
There is just another user with same problem.
I have tried to get the copy for 5 times.
I was redirected each time to
Registration - Key formular.
I have filled it out and ... nothing...
After this Acresso says "Limit of downloads excceed".
But, I have not get any copy.
I have get the trial version and after Installation register this to full version.
It crashes.
I see:
http://community.flexerasoftware.com/showthread.php?t=181434
There is just another user with same problem.
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‎Jun 09, 2008
10:39 AM
If you had trouble fulfilling your maintenance order, can you try downloading it again? I think that the issue should be resolved now.
Thanks,
Debbie Landers
Acresso Software
Thanks,
Debbie Landers
Acresso Software
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‎Jun 10, 2008
04:39 AM
The "Fulfill Now" link pointed to
http://shop.installshield.com/home/default.asp?type=SubFulfill&ON=JOB-yourjobnumer&SN=yourserial
Which did not work, but I discovered that it works if you replace installshield.com with macrovision.com in the URL and it seems to be fixed now.
Also, when I received my email the entire Acresso site was unreachable.
http://shop.installshield.com/home/default.asp?type=SubFulfill&ON=JOB-yourjobnumer&SN=yourserial
Which did not work, but I discovered that it works if you replace installshield.com with macrovision.com in the URL and it seems to be fixed now.
Also, when I received my email the entire Acresso site was unreachable.
![](/skins/images/8CE4FAD0DE6F3A6F9D0567434D2D2DAE/responsive_peak/images/icon_anonymous_message.png)
Not applicable
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‎Jun 10, 2008
08:46 AM
Unfortunately, I believe there may have been a short period of downtime related to some of the Acresso based sites, such as the e-shop and the knowledge base.
Regretably, this may have caused you to be unable to fulfil your maintenance; however, at this time everything should be working.
So if you had any issues, please try again. If you continue to have issues, please post here.
Regretably, this may have caused you to be unable to fulfil your maintenance; however, at this time everything should be working.
So if you had any issues, please try again. If you continue to have issues, please post here.
![](/skins/images/8CE4FAD0DE6F3A6F9D0567434D2D2DAE/responsive_peak/images/icon_anonymous_message.png)