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- Re: Reactivation problem
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‎Jul 06, 2011
12:26 AM
Reactivation problem
Hi all,
I installed InstallShield - 2010 Premier Edition 1,5 years ago. I went through activation process and prepared lots of setups using InstallShield. I stopped working with InstallShield nearly 6 months before. But I need to run InstallShield again, now.
When I try to run InstallShield, "InstallShield Reactivation" form opens with the following options:
- (Disabled / Greyed) "Continue to use InstallShield without reactivating"
- (Enabled) Reactivate InstallShield
- (Enabled) Activate or purchase a new license of InstallShield
- (Enabled) Configure InstallShield to get license from a license server
NOTE: The machine running InstallShield has no internet connection.
At first, I went through "Reactive InstallShield" and sent license.request file to InstallShield support e-mail address and received a request.xml file.
My problem is, where will I paste the contents of response.xml file to reactivate InstallShield? When I select "Reactivate InstallShield" and click "next", only request text is displayed, no place to paste the contents of response.xml file is displayed.
Please help me to reactivate InstallShield again.
-Best regards.
-Yavuz
I installed InstallShield - 2010 Premier Edition 1,5 years ago. I went through activation process and prepared lots of setups using InstallShield. I stopped working with InstallShield nearly 6 months before. But I need to run InstallShield again, now.
When I try to run InstallShield, "InstallShield Reactivation" form opens with the following options:
- (Disabled / Greyed) "Continue to use InstallShield without reactivating"
- (Enabled) Reactivate InstallShield
- (Enabled) Activate or purchase a new license of InstallShield
- (Enabled) Configure InstallShield to get license from a license server
NOTE: The machine running InstallShield has no internet connection.
At first, I went through "Reactive InstallShield" and sent license.request file to InstallShield support e-mail address and received a request.xml file.
My problem is, where will I paste the contents of response.xml file to reactivate InstallShield? When I select "Reactivate InstallShield" and click "next", only request text is displayed, no place to paste the contents of response.xml file is displayed.
Please help me to reactivate InstallShield again.
-Best regards.
-Yavuz
(3) Replies
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‎Jul 06, 2011
02:11 AM
Hi all,
I did a little a registry trick and displayed the response text box. I pasted the contents of response.xml file into that text box and clicked "Activate".
Unfortunately, when I try to run InstallShield again, reactivation form opens again.
Please help...
-Best regards.
-Yavuz
I did a little a registry trick and displayed the response text box. I pasted the contents of response.xml file into that text box and clicked "Activate".
Unfortunately, when I try to run InstallShield again, reactivation form opens again.
Please help...
-Best regards.
-Yavuz
![](/skins/images/8CE4FAD0DE6F3A6F9D0567434D2D2DAE/responsive_peak/images/icon_anonymous_message.png)
Not applicable
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‎Jul 06, 2011
03:58 AM
Contact with technical support, http://support.flexerasoftware.com/main/Contact.aspx
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‎Jul 06, 2011
04:15 AM
Got a similar issue with re-activation.
Please call the customer support. They will check the activation limit and instruct you to unregister your installation and re-register it afterwards (a plain reactivation didn't work for me either).
Please call the customer support. They will check the activation limit and instruct you to unregister your installation and re-register it afterwards (a plain reactivation didn't work for me either).
![](/skins/images/8CE4FAD0DE6F3A6F9D0567434D2D2DAE/responsive_peak/images/icon_anonymous_message.png)