cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
alexcza
Level 2

Reactivating InstallShield 2020 fails with error 51406 - Fullfilment record is disabled

I have InstallShield 2020 R3 installed on a Windows 7 PC that I haven't used in a while. The license is not expired.

I tried opening it today and I got a message that I need to reactivate it. 

When I try to reactivate I get the error:  51406 - Fulfillment record is disabled.

I have attached print screens.

Please help!

Labels (1)
0 Kudos
(2) Replies
SunilDamoder
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi Alexandru,

Thank you for contacting Revenera Support.

We would require few product details to further assist you. As those details are very confidential, I request you share us through the case email which is just created and the same for your reference is 02799928.

Regards,
Sunil.
Revenera Support.

0 Kudos

Hi SunilDamoder,

I have the same problem.

Both online and offline activation did not work for me.

What should I do to get my InstallShield 2020 re-activated?

0 Kudos