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lturner
Level 2
‎Apr 22, 2020 06:51 AM

Re: Support Contacts

Hi,We have a problem with old version of InstallShield (version 12). problem is that after we extended C partition where IS 12 is installed it asks for re-activation. It seems that activation via Internet is not working anymore and via e-mail has some old (e-mail address). I do not have option in this portal to open new case.

 

How should we proceed?

 

Thank you in advance,

Laslo Turner

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(1) Reply
banna_k
Revenera
Revenera
‎Apr 22, 2020 11:29 AM

Hi @lturner ,

Please contact Flexera support for immediate response on product activation related issues, 

Contact details can be found at the below link:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

https://community.flexera.com/t5/InstallShield-Knowledge-Base/How-to-Use-Flexera-Support-Chat-to-Help-with-InstallShield/ta-p/133409

 

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