Prerequisite ISSCHEDULEREBOOT set to 1 but user not prompted to restart
I have created a Prerequisite using the Editor dialog. This prerequisite will required a reboot if installed. I choose:
Note it, fail to resume if the machine is rebooted, and reboot after the installation
in Behavior\If the prerequisite requires a reboot
This should allow the the setup to continue and set the ISSCHEDULEREBOOT to 1. I have the ScheduleReboot action added at the end of the Execute sequence, in the default place. But, it does not prompt the user to restart. What else do I need to do?
Hi Varul, you can test this with InstallShield's own prerequisites. I tried both the .NET 4.8 Full, and the Visual C++ 2019 Redistributable.
If you ask me it's quite simple. InstallShield gives a number of options in the Behavior tab for dealing with reboot scenarios, none of which are "correct".
There are only two scenarios, both of which the setup should run to the end. At the end, either a standard user is prompted to reboot now or later or; the user is a doing an admin rollout where they don't won't to be prompted, they want it to reboot automatically.
The admin rollout should actually be a commandline option so, really there is only one "correct" reboot scenario configuration. And InstallShield currently does not support the only "correct" configuration.
If the "Note it,..." selection worked as it is documented then that would solve the problem, as it is the system is broken.
@johnbell : We are not seeing an reboot skip behavior as you mentioned,
created a sample project with VC2019 prq and install the setup in a machine where no vc2019 is installed. Even tried with a machine where lower version of Vc2019 is installed and then installing IS created setup.exe with 2019 prq (no reboot observed)
We are not seeing any reboot required option at all, we are not able to reproduce this behavior
Are you facing this issue in one machine or multiple machines?
If you are facing an reboot issue, try to manually install the Vc2019 in that machine and observe it shows reboot needed or not.
Since vc2019 prq is restarting the machine by default(its fixed in IS2021), Created a sample prq with reboot exe added, and changed the reboot behavior to "Note it, fail to resume if the machine is rebooted, and reboot after the installation"
Created a sample project and added prq and first prq will install and post installation of main installer we will see a reboot dialog yes or no. Refer screenshot and attached sample projects.
It will be helpful, if you share a sample project to replicate the issue.
Your sample does exactly as I described. The setup runs to the end, there is no prompt to reboot, and there is no reboot, even though a reboot is required. There is no option in your system to run the setup to the end and then prompt for a reboot. Please fix this.
Hi @johnbell ,
I have shared a recording of same sample project installation in our machine, and we are able to see reboot post installation, if you are face issue with sample as well, we suggest you to raise a case with support by email at firstname.lastname@example.org
Or by dialing the support number available in below link
we are running the setup.exe with administrator user logged in, we are not seeing this issue in clean machine as a well,
Could you please confirm are you able to see the issue if you login with admin user