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Internet Activation failing during installshield activation


While activating Installshield 2021, I got an error (see attached screenshot)
Any suggestion to solve this issue?




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(3) Replies
Revenera Moderator Revenera Moderator
Revenera Moderator

Please reach out to the support team who will be able to help you with this activation issue - you can contact them directly via phone or email using the details at this link:

Alternatively there is an online chat available which you can find in a clickable box image on the right hand side here:

Hope this helps,


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I tried to contact the support via the online chat for more than a hour without getting through.
What is the expected waiting time for it?

Revenera Moderator Revenera Moderator
Revenera Moderator

Hi @mmorcill,

  Did you still face the same issue, If yes,

Please try to delete the files in below folder path and then again try to activate and verify


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