Internet Activation failing during installshield activation

[mmorcill]

Hello,

While activating Installshield 2021, I got an error (see attached screenshot)
Any suggestion to solve this issue?

Regards.

[shunt]

Please reach out to the support team who will be able to help you with this activation issue - you can contact them directly via phone or email using the details at this link:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Alternatively there is an online chat available which you can find in a clickable box image on the right hand side here:

https://community.flexera.com/t5/InstallShield/ct-p/InstallShield

Hope this helps,

Stuart

[mmorcill]

I tried to contact the support via the online chat for more than a hour without getting through.
What is the expected waiting time for it?

[varul]

Hi @mmorcill,
 

  Did you still face the same issue, If yes,

Please try to delete the files in below folder path and then again try to activate and verify

C:\ProgramData\FLEXnet