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marc_r
Pilgrim

Installshield 2013 SP1 Pro license expired

hello,

I am not able to reactive my IS

the  request to this URL (https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation) is only working for 2014 and later.

i sent the license.request file serveral times for offline activation to : 

offlineactivations@installshield.com

oactivations@flexerasoftware.com

support@installshield.com

and never got a response.

what else can i do?

THX

reagards,

marc

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3 Replies
marc_r
Pilgrim

Re: Installshield 2013 SP1 Pro license expired

Hello Jenifer,

thanks for your answer!

should https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation as mentioned in your link https://helpnet.flexerasoftware.com/isxhelp21/Subsystems/installshield21verification/helplibrary/Ema... also work for IS 2013 Pro ?

because i get only a xml with:

.. The License does not exist. ..

regards,

marc

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Flexera Flex-Jeremy
Flexera

Re: Installshield 2013 SP1 Pro license expired

Hi @marc_r , 

The Offline activation site (https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation), will only process new InstallShield responses, from InstallShield 2014 and newer.

I would suggest that you email Support @Flexera.com, without the space, about processing the code for you. Or you can call the support number and will help you activate InstallShield, regardless of a maintenance plan or your use of an End of Life version of InstallShield. 

We have also changed the time that each activation is good for, so once you process this request you should be good to go for the next few years. 

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