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tkuutti
Pilgrim
‎Aug 17, 2016 02:15 AM

InstallShield 2014 Express stopped working. Reactivation is not working.

Hello,

My 2 years ago bought InstallShield 2014 Express suddenly stopped working. It requires reactivation and automatic reactivation is not working. It gives error "51406 Fulfillment record is disabled". Offline activation gives me activation.xml but I have no idea what to do with it. At the end of the offline registration dialog says that product is now registered but it still opens activation wizard when I try to start it. How I can get InstallShield started again?
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Alpesh
Flexera
Flexera
‎Aug 17, 2016 10:42 AM

Re: InstallShield 2014 Express stopped working. Reactivation is not working.

Hi,

Please contact support. They will be able to help you.

Thanks!
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tkuutti
Pilgrim
‎Aug 18, 2016 07:20 AM

Problem solved

Activation problem was pretty persistent but customer support was great and helped me though it!
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kgailey
Flexera beginner
‎Jan 29, 2018 04:34 AM

Error 0 (0, 0, 51406), Fulfillment record is disabled

looks like this is a conman issue. :mad:

i have also had the same issue but am unable to get hold of the support team as i don't have a maintenance plan.
please advise how i would go about resolving the problem :rolleyes:

regards
Kevin
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