This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
tkuutti
Pilgrim
‎Aug 17, 2016 02:15 AM

InstallShield 2014 Express stopped working. Reactivation is not working.

Hello,

My 2 years ago bought InstallShield 2014 Express suddenly stopped working. It requires reactivation and automatic reactivation is not working. It gives error "51406 Fulfillment record is disabled". Offline activation gives me activation.xml but I have no idea what to do with it. At the end of the offline registration dialog says that product is now registered but it still opens activation wizard when I try to start it. How I can get InstallShield started again?
Labels (1)
0 Kudos
Reply
3 Replies
Highlighted
Alpesh
Flexera
Flexera
‎Aug 17, 2016 10:42 AM

Re: InstallShield 2014 Express stopped working. Reactivation is not working.

Hi,

Please contact support. They will be able to help you.

Thanks!
0 Kudos
Reply
Highlighted
tkuutti
Pilgrim
‎Aug 18, 2016 07:20 AM

Problem solved

Activation problem was pretty persistent but customer support was great and helped me though it!
0 Kudos
Reply
Highlighted
kgailey
Flexera beginner
‎Jan 29, 2018 04:34 AM

Error 0 (0, 0, 51406), Fulfillment record is disabled

looks like this is a conman issue. :mad:

i have also had the same issue but am unable to get hold of the support team as i don't have a maintenance plan.
please advise how i would go about resolving the problem :rolleyes:

regards
Kevin
0 Kudos
Reply