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kiranvidhate
Level 3

InstallShield 2011 Professional license issue

Hi,

I have InstallShield 2011 Professional license. I wanted to transfer license to another machine in our organization. For this reason we followed following steps for moving a license.

1. Returned a license from initial machine.

2. Installed the Install shield 2011 Professional with serial key on the another machine.

3. While activating the InstallShield on another machine we are getting following error:


Error 20676:


There is a limit to the number of times that you can transfer your InstallShield license from one machine to another in your organization. This error occurs if that limit has been exceeded.


To resolve this error, contact your InstallShield sales representative to purchase an additional InstallShield license, or to purchase concurrent licensing.

Please suggest.

Thanks,

Kiran Vidhate
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3 Replies
MSIYER
Level 8

How did you return the key?
What method did you follow?
Did you use TSConfig.exe for the purpose?
The exe can be found at:
\Program Files\InstallShield\2011\System
I used to run the above exe with /return flag and uninstall Installshield form my system.

The image below describes the usage of the exe.
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wollka
Level 4

There is a limit on number of reactivations allowed. Did you reinstall the software many times?

You will have to contact your sales representative anyway to solve this.
Hope they will not actually ask your purchase another license.
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