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btcorkum
Level 3
‎Oct 13, 2016 01:27 PM

InstallScript Setup Launcher Unicode has stopped working

Updated from Installshield 2015 to 2016. Now some of our customers are getting the error "InstallScript Setup Launcher Unicode has stopped working" when running our install package. See attached image. We use Installscript.

Is there a fix? Otherwise I'm going back to 2015.

Brent
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(7) Replies
joshstechnij
Level 10 Flexeran
Level 10 Flexeran
‎Oct 17, 2016 02:46 PM

Brent,

If you are seeing this issue on Windows Vista, 2008, 7, or 2008 R2, this is likely related to this issue.

Please try the following:
[LIST=1]
  • Download the attached zip file
  • Make a backup copy of \Program Files\InstallShield\2016\Redist\Language Independent\i386\ISP\setup.exe
  • Extract the downloaded zip file to \Program Files\InstallShield\2016\Redist\Language Independent\i386\ISP; this should extract a new setup.exe
  • Open InstallShield and rebuild your InstallScript project and test on the machines where this failure is occurring


    Please let me know if you have any issues.
    • ISP_setupexe.zip
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    btcorkum
    Level 3
    ‎Nov 07, 2016 01:31 PM

    Do you have a copy for 2015, we're starting to see this error in 2015 as well
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    btcorkum
    Level 3
    ‎Nov 08, 2016 02:44 PM

    The customer can now install from 2016 thanks to the below patch (I hope). Do you have a setup.exe patch for 2015 or can I use the same one in the below zip?
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    joshstechnij
    Level 10 Flexeran
    Level 10 Flexeran
    ‎Nov 10, 2016 12:03 PM

    At this time we would recommend using IS 2015 SP1 without hotfix IOJ-1745445 installed. This would provide functional parity with the updated setup launchers posted earlier in this thread for IS 2016.
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    spaceout
    Level 2
    ‎Mar 23, 2017 01:14 PM

    joshstechnij wrote:
    Brent,

    If you are seeing this issue on Windows Vista, 2008, 7, or 2008 R2, this is likely related to this issue.

    Please try the following:
    [LIST=1]
  • Download the attached zip file
  • Make a backup copy of \Program Files\InstallShield\2016\Redist\Language Independent\i386\ISP\setup.exe
  • Extract the downloaded zip file to \Program Files\InstallShield\2016\Redist\Language Independent\i386\ISP; this should extract a new setup.exe
  • Open InstallShield and rebuild your InstallScript project and test on the machines where this failure is occurring


    Please let me know if you have any issues.


    • Is this fix going to be rolled out to InstallShield 2015 Professional as well?
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    chad_petersen
    Level 9
    ‎Mar 24, 2017 05:15 PM

    If I log into the Product and License Center and go to "Release Archive" and 2015 I see two entries there like these

    InstallShield 2015 SP1 Professional (Full Download) - 219.3 MB - InstallShield2015SP1ProfessionalComp.exe

    InstallShield 2015 SP1 Professional (Web Download) - 5 MB - InstallShield2015SP1Professional.exe

    One would hope that if the fix is in SP1 Premier that it would be in SP1 Professional, too.

    Might be worth a shot.

    Chad
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