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Install Shield License Key Issue
We have install shield server 2015 license. We recently migrated from on-premise servers to Cloud. Even though we applied the license key we had, it wasn't accepting it. Require support on this.
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Please reach out to the support team who will be able to help you with this activation issue - you can contact them directly via phone using the details at this link:
https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720
Alternatively there is an online chat available which you can find in a clickable box image on the right hand side here:
https://community.flexera.com/t5/InstallShield/ct-p/InstallShield
Finally you can contact the support team directly by email using: Support@Revenera.com
Hope this helps,
Stuart
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If no support engineers were available at the time you tried this may explain the problem. Please try using the phone number to call in or the email I provided. This will get you through to the correct department to help you with your activation problem.
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I was able to get in touch with a support person on the phone. I was able to get the query on the license addressed, but as the verion of InstallShield that i have is no longer supported and need InstallShield2020 version, i am looking to download it. I am not able to find the package. please help in this regard.
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If you have a current maintenance contract then you can log into your support account and download the latest version of Installshield at no extra cost.
If you do not have a support contract then you would need to reach out to the Installshield Sales Department and they will be able to walk you through your upgrade options.