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- IS2011 Install works on XP but not on other OS
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‎Jul 22, 2011
05:16 PM
IS2011 Install works on XP but not on other OS
My IS2011 basic msi x32 setup.exe installs successfully on XP boxes, but not on Windows 7 and Windows 2008 OS boxes. All the machines are x32. I get an "Error 1722" during the install on Windows 7 and Windows 2008. I run the setup.exe as Administrator on all machines. The 1722 error occurs when the install tries to stop (or start) a Custom Action service (sc stop abc).
The Windows Error Code is 1052: "The requested control is not valid for this service".
I have set the Releases/Required Execution Level to "Adminstrator".
In the .ism Installation Requirements, I have checked Windows XP, Windows 2003, Windows 7, Windows 2008, Windows 2008 r2, and Windows Vista.
Has anyone seen this behavior before?
The Windows Error Code is 1052: "The requested control is not valid for this service".
I have set the Releases/Required Execution Level to "Adminstrator".
In the .ism Installation Requirements, I have checked Windows XP, Windows 2003, Windows 7, Windows 2008, Windows 2008 r2, and Windows Vista.
Has anyone seen this behavior before?
(4) Replies
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‎Jul 23, 2011
01:16 AM
Error 1772 means that some custom action failed during installation. Please attach a install log which provides more details on various stages of installation.
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‎Jul 25, 2011
10:23 AM
Attached is a part of the error log. The complete log was too big to upload.
Some othe info: I can manually start and stop the FinCrimeAppServerSvc that returns the Error 1722 message on the Windows 2007 and 2008 boxes:
C:\>sc stop FincrimeAppServerSvc
C:\>sc start FincrimeAppServerSvc
Some othe info: I can manually start and stop the FinCrimeAppServerSvc that returns the Error 1722 message on the Windows 2007 and 2008 boxes:
C:\>sc stop FincrimeAppServerSvc
C:\>sc start FincrimeAppServerSvc
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‎Jul 28, 2011
08:54 AM
Is that service developed by your company?
Can you start and stop it manually outside the installer on those OS'es?
I propose to test it first outside the installer.
Can you start and stop it manually outside the installer on those OS'es?
I propose to test it first outside the installer.
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‎Aug 12, 2011
11:17 AM
Thanks for your response. And sorry for my delay.
1. Yes, the failed service is my service and started within a Custom Action.
more info: outside of CA, in the Setup Design/services view, it can be started.
2. Yes, I can manually stop and start the service outside of the installer on both the Windows 7 and Windows 2008 r2 OSes ( it fails on both inside IS).
3. I have tested the service outside the Installer at the command line and in Windows Services and the service can be stopped and started successfully.
1. Yes, the failed service is my service and started within a Custom Action.
more info: outside of CA, in the Setup Design/services view, it can be started.
2. Yes, I can manually stop and start the service outside of the installer on both the Windows 7 and Windows 2008 r2 OSes ( it fails on both inside IS).
3. I have tested the service outside the Installer at the command line and in Windows Services and the service can be stopped and started successfully.
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