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Flexera beginner

I can‘t active installshield 2020

when I active the installshield 2020 premier on one computer use the offline  method(we can not connect to internet in my company),it failed。please see attachment for details。I try to obtain a new request code many times,but it prompt the same error. 

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Flexera
Flexera

Re: I can‘t active installshield 2020

Hi @Shijun ,

 

The error you encountered is something related to exceeding the number of activation tries that is allowed per machine.That can be solved by:

  1. Remove previous activation in PLC1 (https://manager.flexnetoperations.com/service/snetmgr/login)
  2. Generate a new activation request
    1.   Set the registry key TransactionPendingKey's value  to 0 which you might see on launching regedit under mentioned path:                  HKEY_CURRENT_USER\Software\InstallShield\<26.0>\
    2.  Launch InstallShield and activate
    3.      Process request on PLC1 (https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation)

If this doesn't help,please feel free to contact Flexera/Revenera support via support@flexerasoftware.com

They will be able to help you!!

 

Thanks,

Jenifer

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Flexera beginner

Re: I can‘t active installshield 2020

HI, Jenifer:

thank you very much for your reply. but in the step one :

  1. Remove previous activation in PLC1 (https://manager.flexnetoperations.com/service/snetmgr/login I can't login this URL(https://manager.flexnetoperations.com/service/snetmgr/login) use my account and passwd which I sigh in the https://community.flexera.com/. what's my username and passwd to login https://manager.flexnetoperations.com/service/snetmgr/login?I also try to click "Forgot your password' but I don't  recive any email to help me to reset the password. please see the attachment for details.thank you.
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Flexera beginner

Re: I can‘t active installshield 2020

HI, @Jenifer 

thank you very much for your reply. but in the step one :

  1. Remove previous activation in PLC1 (https://manager.flexnetoperations.com/service/snetmgr/login I can't login this URL(https://manager.flexnetoperations.com/service/snetmgr/login) use my account and passwd which I sign in  https://community.flexera.com/. what's my username and passwd to login https://manager.flexnetoperations.com/service/snetmgr/login?? I also try to click "Forgot your password' but I don't  recive any email to help me to reset the password. please see the attachment for details.thank you.
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Flexera
Flexera

Re: I can‘t active installshield 2020

Hi @Shijun ,

  • PLC stands for Product And Licensing Center(PLC) which you will be able to see on Revenera community page's top right under Other Resources->Product Licensing CenterPLC.PNG
  • For which you/yours organization need to have to login credentials from where you can download InstallShield artifacts(Installer files) .PLC also has licenses tied  up  with.
  • The credentials of community won't match with that,where from you used to download Installshield setp files?
  • To handle machine count exceeding scenario,you need to remove the entry from PLC. Then try activating given the steps mentioned in previous reply.

 

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