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- Re: How to move a licnese to another machine
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Hi @rcohen4u ,
Can you tell me when it is getting crashed, after entering the activation code? if so, you can try offline activation.
Before doing the offline activation, reset the below registry keys to zero if it exists under HKEY_CURRENT_USER\Software\InstallShield\22.0
1- OfflineTransactionPending
2- TransactionPendingKey
After that you can try offline activation by doing the below steps:
1. Open a command prompt and cd to 'C:\Program Files\InstallShield\2015\System' (This will be Program Files (x86) on a 64 bit machine).
2- Execute "tsconfig.exe /no_internet /activate" and enter your activation code.
3. An offline activation request will be generated.
4. Save the offline activation license.request file.
5. Click the Next button.
6. The next dialog should indicate that an offline transaction is pending.
7. Go to the following website to process your offline activation request: https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation
8. Click the Choose File button and browse to the license.request file that you recently saved.
9. Click the Process button.
10. Save the response.xml file.
11. Launch the application, once again. The Offline Activation dialog should be displayed.
12. Click the Load button and browse to the response.xml file you recently saved.
13. Click the Activate button.
14. Click the Finish button.
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Hi @rcohen4u ,
You can resolve your issue by going through below KB articles:
Deactivation of InstallShield:
InstallShield Activation Error: The quantity specified exceeds maximum quantity allowed (0).:
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Hi @rcohen4u ,
See whether you can return the license from the restored machine, if not you can contact flexera support to return the license.
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Hi @rcohen4u ,
Can you tell me when it is getting crashed, after entering the activation code? if so, you can try offline activation.
Before doing the offline activation, reset the below registry keys to zero if it exists under HKEY_CURRENT_USER\Software\InstallShield\22.0
1- OfflineTransactionPending
2- TransactionPendingKey
After that you can try offline activation by doing the below steps:
1. Open a command prompt and cd to 'C:\Program Files\InstallShield\2015\System' (This will be Program Files (x86) on a 64 bit machine).
2- Execute "tsconfig.exe /no_internet /activate" and enter your activation code.
3. An offline activation request will be generated.
4. Save the offline activation license.request file.
5. Click the Next button.
6. The next dialog should indicate that an offline transaction is pending.
7. Go to the following website to process your offline activation request: https://flexerasoftware.flexnetoperations.com/control/inst/offlineActivation
8. Click the Choose File button and browse to the license.request file that you recently saved.
9. Click the Process button.
10. Save the response.xml file.
11. Launch the application, once again. The Offline Activation dialog should be displayed.
12. Click the Load button and browse to the response.xml file you recently saved.
13. Click the Activate button.
14. Click the Finish button.
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