This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallShield
- :
- InstallShield Forum
- :
- Files not uninstalling
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Mar 07, 2012
03:56 PM
Files not uninstalling
I'm having problems uninstalling.
During the install I create a desktop shortcut and a shortcut on the Start Menu both pointing to the only exe which I install in the application folder (plus other files and folders). Neither of the 2 shortcuts or the exe is being uninstalled although other files and folder are correctly removed.
The exe is not marked as permanent and I have no idea why these are not removed - does anybody have any suggestions??
Many thanks
Ian
During the install I create a desktop shortcut and a shortcut on the Start Menu both pointing to the only exe which I install in the application folder (plus other files and folders). Neither of the 2 shortcuts or the exe is being uninstalled although other files and folder are correctly removed.
The exe is not marked as permanent and I have no idea why these are not removed - does anybody have any suggestions??
Many thanks
Ian
(5) Replies
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Mar 08, 2012
07:51 AM
Do you get a reboot message when you uninstall your application?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Mar 08, 2012
08:21 AM
restrain64 wrote:
Do you get a reboot message when you uninstall your application?
No there is no such message appearing.
I have done a restart but the two shortcuts and the .exe are still sitting there. I've also noticed that the .hlp helpfile has not been removed either.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Mar 09, 2012
10:46 AM
Are they marked as shared?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Mar 09, 2012
11:29 AM
dasmyth wrote:
Are they marked as shared?
afaik there's no way to mark a shortcut as shared. The exe and the hlp however are not marked as shared or permanent.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
‎Mar 09, 2012
11:51 AM
Ok folks, I finally got this figured out. 😮
In case anyone else makes this dumb mistake, here's what was causing it......
When I was creating the setup I accidentally (carelessly) created the Start Menu shortcut in the wrong place - instead of putting it below All Programs I clicked on Startup and put it below there! I'm assuming that caused the program to be permanently in use and so the shortcuts etc could not be removed.
I do wish some sort of warning was put out by the uninstaller saying that it was unable to remove things and why. An uninstall log containing this info would be REALLY useful
In case anyone else makes this dumb mistake, here's what was causing it......
When I was creating the setup I accidentally (carelessly) created the Start Menu shortcut in the wrong place - instead of putting it below All Programs I clicked on Startup and put it below there! I'm assuming that caused the program to be permanently in use and so the shortcuts etc could not be removed.
I do wish some sort of warning was put out by the uninstaller saying that it was unable to remove things and why. An uninstall log containing this info would be REALLY useful