Failed to initiate trial activation

[tino_preuss]

Hi,

I am want to evaluate the installshield 2013 express.
If i try to start the app it complains: "The product license has been corrupted....." -> click ok -> "Repair completed"

Unfortunately it is still not working. it always starts with the same error msg.

Please help!



here the log file:

8-13-2013[10:02:57]: Failed to initiate trial activation -- File: FLEXNetActivationWizard\ASRFile.cpp, Line: 125
8-13-2013[10:02:57]: Error 50021 (71561, 0, 0), This ASR has already been activated. It can be activated only once, so this request has been refused. -- File: FLEXNetActivationWizard\ASRFile.cpp, Line: 126
8-13-2013[10:02:57]: ASR has already been processed -- File: FLEXNetActivationWizard\ASRFile.cpp, Line: 132
8-13-2013[10:02:57]: Found 3 items in TS -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 630
8-13-2013[10:02:57]: Record IS2010_RTM_ISLE_EVAL is not related to current product -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 639
8-13-2013[10:02:57]: Record 11565428 is not related to current product -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 639
8-13-2013[10:02:57]: Record IS2013RTM2 needs to be repaired -- File: FLEXNetActivationWizard\FlexFulFillmentRecord.cpp, Line: 120
8-13-2013[10:02:57]: Record IS2013RTM2 cannot be repaired -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 663
8-13-2013[10:02:57]: Doing Repair -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 397
8-13-2013[10:02:57]: Creating Repair Object -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 399
8-13-2013[10:02:57]: Record IS2010_RTM_ISLE_EVAL is not related to current product -- File: FLEXNetActivationWizard\FlexRepair.cpp, Line: 55
8-13-2013[10:02:57]: Record 11565428 is not related to current product -- File: FLEXNetActivationWizard\FlexRepair.cpp, Line: 55
8-13-2013[10:02:57]: Record IS2013RTM2 cannot be repaired, skipping -- File: FLEXNetActivationWizard\FlexRepair.cpp, Line: 60
8-13-2013[10:02:57]: Performing online Repair -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 429

[GrantK]

Hi Tino,

This is an interesting error that you are recieving. Please give our support team a call to further assist with this installation issue.

Flexera Software Technical Support
(847)413-2896 Toll Free: (800)374-4353
M-F 8:00AM-5:30PM CST

Kind Regards,

Grant
Flexera Software Technical Support

[jackyt]

I have the exact problem after I installed the latest update from IS.
May I know if there are any updates to this issue?

[KFlaer]

Having the same problem on a different version.

Had been running on Win7x64 with concurrent license of IS Premier 2013. Upgraded FlexNet license server; applied new license for IS Professional 2014. Uninstalled product. Installed IS Professional 2014 SP1. Launch IS. Error message, "The product license has been corrupted. You must repair the license before you can continue. Click yes to repair now." Repairing indicates success, but every start of IS still generates same message.

Other installations on identically configured PCs work, so I know the process works. Have confirmed that there is a license available.

I never get to the place where I need to specify where the license server is.

Has there been any success here?

[KFlaer]

Finally figured it out!

In the \Program Files (x86)\InstallShield\2014\System\ folder (2014 is the product version), there is a program called TSConfig.exe. Run this with the /set_license_server switch. Then you can either apply your node-lock license or configure the location of your FlexNet license server for concurrent license usage using the Wizard.

Example:

C:\Program Files (x86)\InstallShield\2014\System>tsconfig /set_license_server

Hope this can help someone out!