I am trying to install an .msi created using InstallShield 2013. The installation is interrupted before completion with a dialog. When I view the log file for error messages below is the error:
MSI (s) (94:00) [11:50:23:814]: Doing action: ISIISCosting Action 11:50:23: ISIISCosting. Action start 11:50:23: ISIISCosting. MSI (s) (94:F0) [11:50:23:846]: Invoking remote custom action. DLL: C:\windows\Installer\MSIDA6.tmp, Entrypoint: ISIISCosting Action 11:50:24: Progress Custom Action. Extracting information for IIS virtual directories... InstallShield 11:50:24: Error with IISRT: -1210 CustomAction ISIISCosting returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 11:50:24: ISIISCosting. Return value 3. Action ended 11:50:24: INSTALL. Return value 3.
I removed some components and it left a stale entry in IIS AppPool.
To resolve the issue, navigated to Server Configuration -> Internet Information Services. In the right pane expand Application Pools under Internet Information Services and identify if any of the names show characters like ****. Remove the application pool and you should be good.
I was encountering IISRT Error -1210. The fix was to associate a Component with my Application Pool. I had already created the component for the web site files before creating the App Pool, so when I cretaed the App Pool I deleted the component that was automatically created.
Hey Flexera - Since this configuration (missing Component on an App Pool) causes a runtime error, wouldn't it make sense to implement a compile time error if the Component property for an App Pool is blank when the project is compiled? This would have saved me a few hours...
Just trying to improve the product (IS 2019 R2) and save myself and others future pain.
