This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallShield
- :
- InstallShield Forum
- :
- Anyone with older Premier (and Silver maintenance) able to get the IS2016 upgrade?
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Apr 10, 2017
04:02 PM
Anyone with older Premier (and Silver maintenance) able to get the IS2016 upgrade?
Hi all,
I realize this isn't a technical issue, but I've tried the support site KB and attempted to open a case without success. The "Open new case" form at the new flexeracommunity.force.com site seems to be broken for InstallShield, I get a "Product: Validation Error" response no matter what version of InstallShield I select.
I'm on 2013 Premier now, but when I follow the KB steps to get a 2016 license by going to the store and entering my maintenance plan and account, the error is "This Maintenance Plan cannot be fulfilled at this time."
For anyone else with this issue, how did you resolve it? A phone call? An email to sales? Putting a completely different product in the "open case" form?
Thanks!
I realize this isn't a technical issue, but I've tried the support site KB and attempted to open a case without success. The "Open new case" form at the new flexeracommunity.force.com site seems to be broken for InstallShield, I get a "Product: Validation Error" response no matter what version of InstallShield I select.
I'm on 2013 Premier now, but when I follow the KB steps to get a 2016 license by going to the store and entering my maintenance plan and account, the error is "This Maintenance Plan cannot be fulfilled at this time."
For anyone else with this issue, how did you resolve it? A phone call? An email to sales? Putting a completely different product in the "open case" form?
Thanks!
(1) Reply
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Apr 11, 2017
10:18 AM
I'd think a phone call to Flexera. They have specific people standing by that deal with licensing issues and they should be able to tell you if your agreement includes free upgrades from 2013 to 2016.
I run only Premier versions and a Silver plan that is renewed each year so I get the upgrades at no extra cost as it is part of the agreement. If I don't renew on a given year then I believe the free upgrades stop in that case.
Chad
I run only Premier versions and a Silver plan that is renewed each year so I get the upgrades at no extra cost as it is part of the agreement. If I don't renew on a given year then I believe the free upgrades stop in that case.
Chad
![](/skins/images/D60DF682EA37BF37032955CE10F3F0BB/responsive_peak/images/icon_anonymous_message.png)