cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
k_s_virdi
Occasional contributor

Activation

Jump to solution

I had installed InstallShield on a computer in 2017. Recently, the hard drive of that computer became corrupted. I have installed InstallShield on a second computer, but I am unable to activate the installation. I appreciate I need to deactivate the licence on the damaged computer, but the methods in the knowledge base require access to the old computer, which is not feasible now. I tried to find some way of contacting Flexera for help with deactivating my licence pertainig to the old computer, so that I would not get activation error on the new comouter. There does not appear to be any way of contacting Flexera for this issue.

Any help in dectivating the existing installation would be appreciated.

Labels (1)
Tags (1)
0 Kudos
1 Solution

Accepted Solutions
k_s_virdi
Occasional contributor

Re: Activation

Jump to solution

Program activated, problem solved.

Thanks,

Kuldeep

View solution in original post

0 Kudos
3 Replies
shunt
Revenera Moderator Revenera Moderator
Revenera Moderator

Re: Activation

Jump to solution

Please reach out to the support team who will be able to help you with this activation issue - you can contact them directly via phone or email using the details at this link:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720 

Alternatively there is an online chat available which you can find in a clickable box image on the right hand side here:

https://community.flexera.com/t5/InstallShield/ct-p/InstallShield 

Hope this helps,

Stuart

0 Kudos
k_s_virdi
Occasional contributor

Re: Activation

Jump to solution

Thanks. The 'get support/new case' route did not work. I was told I did not have 'sufficient priveleges'. The chat route has worked and I have been assured swift action.

 

0 Kudos
k_s_virdi
Occasional contributor

Re: Activation

Jump to solution

Program activated, problem solved.

Thanks,

Kuldeep

View solution in original post

0 Kudos