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illum_illum
Flexera beginner

A way for creating a new acount without accout Administrator(Lisence Center).

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I want to sign in to the Lisence center to download InstallShield Pro 2015 to another PC.
I don't have a user account, so I need an AccountID to create a new one.
My predecessor is the buyer and he has not left any information about the InstallShield account administrator account.
All I have is the InstallShield Serial Number (xxxx-xxxx-xxxx-xxxx) and license key (xxxxxxx-xxx-xxxxxxxxxx).

Is there any way I can add an account to the Lisence Center without the account administrator information?
Or is there a way to get an account manager account?

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Flexera Varaprasad
Flexera

Re: A way for creating a new acount without accout Administrator(Lisence Center).

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Flexera support should be able to help you in changing\creating PLC credentials. You can contact Flexera support (along with InstallShield license information) via:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or via e-mail, support@flexerasoftware.com

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Flexera Varaprasad
Flexera

Re: A way for creating a new acount without accout Administrator(Lisence Center).

Jump to solution

Flexera support should be able to help you in changing\creating PLC credentials. You can contact Flexera support (along with InstallShield license information) via:

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720

Or via e-mail, support@flexerasoftware.com

View solution in original post

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